Frequently Asked Questions
Everything you need to know about our curated collections and services.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days within the continental United States. International shipping times vary by location but usually range between 10-21 business days.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Are the products at Shepherds Arts handmade?
Yes, many of our featured items are handcrafted by skilled artisans. We prioritize quality craftsmanship and unique designs in every piece we curate for our store.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific delivery address.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.